Refund and Cancellation Policy

The MikroLab wants customers to feel confident ordering soil testing services and sample kits. Because our services involve shipped materials and laboratory work, refund eligibility depends on the stage of the order.

Before a kit ships
Orders may be canceled for a full refund before the soil testing kit has been shipped.

After a kit ships
Once a kit has shipped, shipping costs are generally non-refundable. If you decide not to use the kit, contact us before returning anything.

After a sample is received
Testing fees are non-refundable once your soil sample has been received and laboratory testing has begun.

Lost or damaged kits
If your kit is lost in transit or arrives damaged, contact us and we will work with you on a replacement.

Problems with your order
If you believe there is an error with your order or test service, please contact us so we can review the issue.

Refund processing
Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or card provider.

Contact
Questions about cancellations or refunds can be sent to info@themikrolab.com